FAQs
❓ Frequently Asked Questions
How can I contact Eclerti?
You can contact us at:
Our customer support team will respond within 24 hours on business days.
Do you ship worldwide?
Yes, we ship to most countries worldwide.
Where do you ship from?
We ship from our fulfillment center in Europe.
Can I change or cancel my order?
We process orders quickly, so any changes or cancellations must be requested within 12 hours of placing your order.
After this time, the order may already be processed. However, you can still return the item after delivery in accordance with our Return Policy.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.
When will my order be processed?
Orders are processed within 1–3 business days (Monday–Friday).
Orders placed on weekends or holidays will be processed on the next business day.
How long will delivery take?
Delivery usually takes 7–14 business days, depending on your location.
Total delivery time (including processing) is typically 8–17 business days.
Please note that delays may occur due to external factors such as customs or carrier issues.
What if I don’t receive my order?
If your order has not arrived within 30 days after shipment, please contact us and we will assist you with a replacement or refund.
Will I be charged customs fees or taxes?
For orders within the European Union, no additional customs fees apply.
For orders outside the EU, import duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.
How do I return an item?
To initiate a return, please contact us at:
We will provide you with further instructions.
What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Include your order number and clear photos of the item, and we will resolve the issue as quickly as possible.
When will I receive my refund?
Refunds are issued to your original payment method.
Once your return is received and processed, refunds are typically completed within 7–10 business days. Processing time may vary depending on your bank or payment provider.